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Error 30005: Unreachable Destination
Error 30005: Unreachable Destination

Error 30005: Unreachable Destination

Updated over 2 months ago

Possible Causes

  • The recipient's device is switched off or unavailable.

  • The device has a weak or no signal.

  • The number is unable to receive SMS (e.g., it belongs to a landline).

  • There is a carrier-related issue.

  • T-Mobile Message blocking (more info below)

T-Mobile has a feature that allows recipients on their network to enable a setting which blocks ANY SMS sent to their mobile number from business-type sender numbers, such as Short Codes, Toll-Free, and 10DLC-Routed Long Codes. This includes OTP codes, appointment notifications, etc. from any sender network. This is not a Textla-specific limitation.

SMS sent to T-Mobile recipients with this feature enabled often returns error 30005 in the SMS logs, indicating the block. This can only be removed by having the recipient contact T-Mobile Support directly to request that setting be turned off. Specifically, the mobile user must call 611 directly from their T-Mobile device experiencing the issue – or if using another device, call 1-800-937-8997 – and request "Shortcode Blocklist" setting to be removed from their account.

Possible Solutions

  • If the problem persists, follow this checklist:

    • Is the recipient’s device powered on?

    • Does the device have sufficient signal? Try restarting it.

    • Is the device connected to its home carrier’s network? Messages may not be delivered if roaming.

    • Can the device receive non-Textla SMS messages?

    • Can it receive messages from another Textla number or a shorter message body?

    • Can other devices using the same carrier receive your messages?

Is this billed?

  • Yes, this error is billed by the carriers

Are contacts that return this error marked as “invalid”?

  • No, contacts that return this error are not marked as “invalid” in your Textla contact list.

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