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Error 21610: Contact Has Unsubscribed
Error 21610: Contact Has Unsubscribed

Error 21610: Contact Has Unsubscribed

Updated over 2 weeks ago

Possible Causes

  • The recipient opted out by replying with "STOP" or another opt-out keyword.

  • The number has recently been reassigned to a different user.

Possible Solutions

  • Ask the recipient to opt back in by texting "START" or another opt-in keyword.

  • Ensure consent before sending messages.

Is this billed?

  • No, this error is not billed by the carriers

Are contacts that return this error marked as “Opted Out”?

  • Yes, contacts that return this error are marked as “Opted Out” in your Textla contact list.

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