What is Bulk Select? Bulk select lets you take action on multiple conversations at once — instead of clicking through each one individually, you can select them all and make changes in seconds.
Getting to Know the New Inbox Layout
The updated Inbox has a new panel on the left side that helps you navigate your messages. From here, you'll see several views to choose from:
Unread – Messages you haven't read yet
Open – Active conversations currently in progress
Closed – Conversations that have been resolved
Drafts – Messages you've started but haven't sent
All Messages – Everything in one place, regardless of status
If you have multiple phone numbers, you'll also see a drop-down menu at the top to filter messages by a specific number or view all of them together.
How to Use Bulk Select
Each view (Unread, Open, Closed, All Messages) has a "Select All" option at the top of the conversation list. Click it to select every conversation in that view at once, or click individual conversations to select just the ones you want.
Once you've made your selection, you'll see action buttons appear. Here's what you can do in each view:
Unread Messages
Mark all as Read
Close all conversations (closing will also automatically mark them as read)
Open Messages
Mark all as Unread
Close all conversations
Closed Conversations
Mark all as Open (re-open them)
All Messages
Mark all as Read or Unread
Close all conversations
Open all conversations
Drafts — No bulk actions are available here.
A Few Things to Know
Confirmation before changes are made — Similar to how Gmail works, you'll see a confirmation step before the action is applied, so you won't accidentally change things.
Deselecting after an action — Once you've completed a bulk action, you'll need to manually unselect the items to clear the selection. They won't deselect on their own.
It applies to ALL selected items, even ones you can't see — If you have a long list of conversations and select all, the bulk action will apply to every selected conversation — including ones that are further down the list and off-screen. Double-check your selection before confirming!