Overview
Inside your SMS Inbox, there are two ways to take action on messages:
Bulk Actions – Apply an action to multiple messages at once
Individual Message Actions – Click on a specific message to act on it
Understanding Message Status Icons
Before taking action, it helps to know what you're looking at:
Green notification = Unread message
Closed icon = The conversation has been closed
Open icon = The conversation is still active/open
Draft indicator = A message that hasn't been sent yet
Actions Available by Message Status
Open Messages
Mark as Read – This is the default option when a message is unread
Mark as Unread – Available once a message has been read
Close – Closes the conversation (this will also automatically mark it as read)
Closed Messages
Reopen – Brings the conversation back to your active inbox
Draft Messages
Mark as Read or Unread
Close the conversation
Tips
When you close a message, it is automatically marked as read — you don't need to do both steps.
The bulk action options will change depending on what you have selected. For example, if all selected messages are already read, you'll only see the "Mark as Unread" option, and vice versa.
The small icons next to each message make it easy to tell at a glance whether a conversation is open, closed, unread, or a draft.