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Everything you need to know about Toll-free Verification!
Everything you need to know about Toll-free Verification!
Jake Cook avatar
Written by Jake Cook
Updated this week

For our guide on completing verification, click here.

Toll-free verification is required to send SMS and MMS on Textla.

Timeline

Toll-free numbers are currently taking 1-4 business days to become approved. You will receive an email when the number is approved and ready to start sending. If you haven't received approval after 6 business days, please contact us at support@textla.com and we'd be happy to submit an expedited request to our verification partner.

What does this verification do?

Toll-free verification verifies that you are a real business sending compliant texts. This is now required to send SMS and MMS in the US and Canada.

Statuses

  • Processing - We have sent the verification off to our partner, and it is awaiting verification (current timeline ~ 72 business hrs)

  • Verified - Your toll-free number is successfully verified, and you are now able to start sending messages!

  • Failed - Your toll-free number failed verification. Please reach out to us at support@textla.com to get this resolved and resubmiitted.

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